Kekiya Privacy Policy — How Your Data Is Protected

1 Introduction & Scope

Welcome to Kekiya's Privacy Policy. We — the Kekiya gaming platform — place the highest importance on protecting your personal data. This Privacy Policy applies to all information collected while using the kekiya.xyz website and mobile platform.

Whether you are opening an account, playing games, making a deposit, or contacting our support team — we ensure your data is safe and protected at every step. Read this Privacy Policy to understand exactly what data we collect, why we collect it, and what your rights are.

This policy is built in accordance with Bangladesh's Digital Security Act and international best practices in data protection.

2 What Data We Collect

Kekiya collects data from various sources. Full details are provided in the table below:

3 Purpose of Data Use

Data collected at Kekiya is used only for specific, legitimate, and lawful purposes. No information is collected or used unnecessarily.

• Account management: To verify member identity and keep accounts secure.
• Processing Transactions: For processing deposits, withdrawals, and bonuses.
• Legal compliance (KYC/AML): To comply with anti-money laundering regulations and applicable legal obligations.
• Service Quality Improvement: To identify platform issues and improve the user experience.
• Promotional Communications: To send you offers and updates, with your consent.
• Fraud prevention: To detect unusual activity and keep accounts secure.
• Responsible Gaming: To identify problematic gambling patterns and provide support to members.

4 Data Sharing & Third Parties

Kekiya never sells your personal data. However, in certain circumstances, information may be shared with trusted third parties:

• Payment Provider: Only the information necessary to process payments via bKash, Nagad, Rocket, and similar services.
• Game provider: Limited identity data shared with third-party game providers.
• Regulatory Authority: In response to lawful requests from licensing authorities or law enforcement agencies.
• KYC/AML service provider: A specialist agency for identity verification and fraud prevention.

5 Data Security Measures

Kekiya uses industry-leading technology and processes to keep your data secure. Our security framework operates on multiple layers:

• TLS 1.3 / SSL 256-bit encryption: Every connection on the website and app is encrypted.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Firewall & IDS: Real-time intrusion detection system.
• Encrypted database: All stored data is protected with AES-256 encryption.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Access Controls: Only authorized personnel have access to specific data.

6 Cookie Policy

Kekiya uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and keeping the platform running properly. These cannot be disabled.
• Analytics cookies: To understand site usage and drive improvements. No personally identifiable information is collected.
• Preference Cookies: Remembers language preferences and interface settings.
• Security Cookies: Used to prevent CSRF attacks and fraud.

You can delete or disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

7 Data Retention Period

Kekiya does not retain your data longer than necessary. Retention periods are determined by legal obligations and business requirements:

• Account information: For the duration of the active account and 5 years after closure.
• Transaction Records: Minimum 5 years as required under AML regulations.
• Support Contact: 2 years after the last interaction.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• KYC documents: 5–7 years as required by law.

Once the designated retention period ends, data is securely deleted or anonymized.

8 Your Data Rights

Every Kekiya member has fundamental rights over their own data. We fully uphold these rights:

9 Children's Privacy

Kekiya strictly does not provide services to anyone under 18. We do not knowingly collect personal data from minors.

• Age verification is mandatory at the point of registration.
• If we become aware that any minor's data has been collected, it will be deleted immediately.
• If parents have any concerns, please contact our support team directly.

10 Privacy Policy Updates

Kekiya may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

Visit this page occasionally to stay up to date.

11 Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team:

• Email: [email protected]
• Support: Available on the platform via 24/7 live chat.
• Response Time: Typically 3–5 business days.

We take every complaint seriously and make every effort to resolve it.